FAQ – EmsaKids

Have a look at our other fun & unusual things!

FAQ


Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at sales@emsakids.com

Q. Where do you ship from?

A. We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Q. How long will it take for my items to arrive?

A. It will usually take 7-30 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

Q. How long will it take to receive a tracking number?

A. It will take usually between 2-5 business days.

Q. Where can I place an order from?

A. You can place an order from USA.

Q. Is shipping really FREE?

A. Yes, shipping is Free on most items. On some items, we have Free Shipping over $75. 

Q. Where is your company located?

A. We are located in California and have High-Quality vendor contracts in China

Q. Which currency will I be charged in?

A. We process all orders in USD. 

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to sales@emsakids.com 

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases are safe and secure. 

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.